VIP Guest Relations Supervisor (Saudi National Only)

Job description

Company Description
Work Force is a leading sourcing and recruitment firm, dedicated to delivering exceptional talent solutions to top-tier hospitality and restaurant groups across Saudi Arabia. With a strong reputation for quality, efficiency, and reliability, we partner with clients to meet their workforce needs and support their operational excellence.

Job Description
We are seeking a highly skilled and professional VIP Guest Relations Supervisor to join our luxury exclusive sports club in Riyadh, Saudi Arabia. In this pivotal role, you will be responsible for:

• Overseeing and managing the VIP guest experience, ensuring exceptional service standards are consistently met

• Supervising and training the VIP guest relations team, fostering a culture of excellence and continuous improvement

• Developing and implementing strategies to enhance VIP member satisfaction and retention

• Serving as the primary point of contact for VIP members, addressing their queries, requests, and concerns promptly and efficiently

• Coordinating with various departments to ensure seamless service delivery for VIP guests

• Organising and overseeing exclusive events and experiences for VIP members

• Managing VIP membership programmes, including benefits, privileges, and loyalty initiatives

• Conducting regular quality checks and audits to maintain the highest standards of service

• Handling sensitive situations and resolving complex issues with diplomacy and professionalism

• Analysing feedback and data to identify areas for improvement and implement corrective measures

• Ensuring compliance with club policies, local regulations, and industry standards

• Collaborating with the marketing team to develop targeted communications and promotions for VIP members

• Maintaining accurate records of VIP preferences, interactions, and special requirements

• Preparing and presenting regular reports on VIP guest satisfaction, retention, and revenue metrics

• Staying abreast of luxury hospitality trends and implementing innovative practices to enhance the VIP guest experience

Qualifications
Qualifications:

• Bachelor's degree in Hospitality Management, Business Administration, or related field

• Minimum of 5 years of experience in luxury hospitality or high-end customer service roles

• Proven track record of 2+ years in a supervisory role within VIP or guest relations

• Exceptional communication skills with fluency in English; proficiency in Arabic is highly desirable

• Demonstrated ability to lead and motivate a team to deliver exceptional service

• Strong problem-solving skills and ability to handle sensitive situations with diplomacy

• Proficiency in CRM systems and luxury hospitality management software

• In-depth knowledge of luxury hospitality trends and best practices

• Experience in event planning and execution for high-profile clients

• Excellent organizational and time management skills

• Ability to work flexible hours, including evenings, weekends, and holidays

• Proven track record in developing and implementing guest satisfaction strategies

• Strong analytical skills for interpreting guest feedback and service metrics

• Familiarity with Saudi Arabian culture and etiquette is a plus

• Certification in luxury hospitality management or related field is preferred

Additional Information

• Competitive salary package

• Professional and supportive work environment

• Opportunities for growth within a reputed brand.