After Sales Manager

Job description

Job Summary


The After Sales Manager is responsible to oversee and optimize the post-sales process, ensuring customer satisfaction, retention, and loyalty. They manage a team responsible for handling customer inquiries, resolving issues, and providing support after product or service delivery. Additionally, After Sales Managers analyze feedback to identify areas for improvement, develop strategies to enhance the after-sales experience, and foster long-term relationships with customers. Ultimately, their goal is to uphold the Company's reputation, drive repeat business, and maximize customer lifetime value through exceptional post-sales service.

Job Responsibilities 1


Train, motivate, and lead after sales teams to achieve set objectives and targets

Maintain contact with clients to obtain customer feedback regarding product/service quality

Assist clients in resolving issues and complaints concerning purchased products or services

Build and establish good work relationship with clients to facilitate increased patronage and revenue

Monitor contract details to notify clients of pending expiration and help process renewal

Organize promotional and marketing campaigns to create awareness and product publicity

Supervise the operations of after sales teams to ensure set targets are met

Develop and implement strategies effective for ensuring a satisfied clientele and increased returns

Liaise with other sales departmental heads to discuss business plans necessary for enhancing sales performance

Direct and coordinate the customer service operation of a team to ensure clients are tended appropriately in line with set customer service standards

Develop and optimize support and service processes, tools, and systems

Conduct price and contract negotiations with clients to establish contract details and attain profit margin

Oversee all post-sales services provided to clients to ensure customer satisfaction

Maintain an up-to-date knowledge of job operations by conducting research and participating in educational programs

Provide periodic reports to management on all after sales activities

Ensure compliance with all general and Company policies when carrying out job duties.

Job Responsibilities 2


Additional Responsibilities 3


Job Knowledge & Skills

Expertise in customer service to address inquiries and concerns effectively.

Possess in-depth product knowledge to provide accurate support and guidance to customers.

Strong problem-solving abilities are essential for quickly resolving post-sales issues and ensuring customer satisfaction.

Effective communication skills enable After Sales Managers to interact with customers and internal teams efficiently.

Building and nurturing relationships with customers is crucial for fostering loyalty and driving repeat business.

ERP knowledge preferably SAP functional skills are a requirement to be successful in this role.

Job Experience

Minimum 8 year(s) working experience, 5 year(s) relevant working experience, 2 year (s) GCC is a plus

Competencies

Leadership
Resilience
Quality
Group Sales L3
Catering Sales L3
Corporate Sales L3
Corporate Conferences L3
Events Management L3
Build High-Performing Teams
Provide Direction
Agility
AI Fluency

Education

Bachelor's Degree in Business Administration or Marketing